Frequently asked questions

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General information

The best strategy depends on your goals, industry, and target audience. A strong marketing mix includes SEO, content marketing, social media, email campaigns, and paid advertising (PPC). The key is to focus on data-driven strategies that attract and convert your ideal customers.

Understanding your audience involves:

  • Market research & competitor analysis
  • Customer personas (age, interests, pain points, behaviours)
  • Tracking data & engagement metrics
  • Using targeted digital ads and personalised content

Key performance indicators (KPIs) include:

  • Website traffic & SEO rankings
  • Lead generation & conversion rates
  • Social media engagement (likes, shares, comments, followers)
  • Return on investment (ROI) for paid ads

Branding is about shaping your business’s identity, message, and perception, while marketing involves the strategies used to promote your brand, attract customers, and drive sales. Strong branding supports long-term trust, while marketing delivers measurable results.

Focus on:

  • A unique selling proposition (USP) that highlights what makes your business different
  • Consistent branding and messaging across all platforms
  • High-quality content and customer engagement
  • Strong SEO and targeted advertising to increase visibility

Digital marketing

A successful digital marketing strategy leverages multiple channels to reach customers where they are. These include:

  • Website & SEO – Optimised for search engines and conversions
  • Content Marketing – Blogs, articles, guides, and video content
  • Social Media Marketing – Engaging with audiences on Facebook, Instagram, LinkedIn, and more
  • Email Marketing – Nurturing leads and driving customer retention
  • Paid Advertising (PPC) – Google Ads, social media ads, and retargeting

A typical digital marketing strategy can take up to 6 months to fully up and running with every channel working together. Once these are established a project could span from 12 - 24 months.

Yes, we create tailored digital marketing strategies to help your small business turn into a medium sized business. All services are according to your budget.

Generally yes, we haven't come across a business we haven't been able to help just yet.

Yes, we can help fix your website issues. If you can't run your advertising campaigns due to website problems. Give us a call today and we can help you out.

Content creation

Content creation helps establish your brand’s authority, attract organic traffic, engage your audience, and drive conversions. Well-crafted content improves SEO, boosts credibility, and nurtures customer relationships, making it essential for long-term success.

The best content depends on your industry and audience, but key formats include:

  • Blog posts & articles (for SEO and education)
  • Website copy & landing pages (to convert visitors)
  • Social media content (to engage and build brand awareness)
  • Email campaigns & newsletters (for lead nurturing)
  • Video & visual content (for storytelling and engagement)

Consistency is key. Businesses should aim for weekly or bi-weekly blog posts, regular social media updates, and ongoing email campaigns. The frequency depends on your resources, goals, and audience engagement levels.

SEO ensures your content ranks higher on Google, driving organic traffic. This includes:

  • Keyword research to target relevant searches
  • Optimised headlines, meta descriptions, and structure
  • Internal linking and mobile-friendly formatting
  • Regular content updates to stay relevant

Great content is:

  • Informative and valuable to the audience
  • Well-structured and visually appealing (using images, videos, and infographics)
  • Emotionally compelling (storytelling, relatability, and authenticity)
  • Actionable, with clear calls-to-action (CTAs)

Repurposing extends content lifespan and reach. For example:

  • Convert a blog post into a video or infographic
  • Turn a webinar into a podcast or article
  • Break down a long-form guide into social media snippets
  • Compile multiple blogs into an eBook or email series

rack key performance indicators (KPIs), including:

  • Website traffic & SEO rankings
  • Engagement metrics (likes, shares, comments)
  • Lead generation & conversion rates
  • Bounce rate & time spent on page

Both have benefits:

  • Long-form content (1,000+ words) builds authority, improves SEO, and provides in-depth information.
  • Short-form content (social posts, quick guides, short blogs) captures attention, increases engagement, and is more digestible.

A balanced mix ensures maximum impact.

Outsourcing to experts like Content Authority ensures high-quality, optimised content without the workload. It allows businesses to focus on operations while professionals handle research, writing, and strategy for better results and scalability.

WordPress Website Support

We conduct all your WordPress theme and plugin updates. You will also be notified of any potential future updates to be aware of.

We take a monthly backup of your website for your peace of mind incase something goes wrong or your website gets hacked. You are easily able to restore your old website and continue operating as normal.

Yes, we build new websites for our clients when their websites are no longer able to function or serving them anymore. We will recommend a number of WordPress website options to move forward with.

If your hosting is with us then we help with all your hosting issues as part of the service, if your hosting is elsewhere then we will only be able to provide limited services due to accessibility constraints.

Pricing & payments

Yes, there are different packages for different industries as everyone has individual needs and differences that need to be adhered to. As some industries also are much more competitive then others, more work will be required to get results.

We only offer payment plans on new websites being built.

You will get 30 days to try organise some sort of plan with us moving forward. We do put on a 10% accounting follow up fee if we have no heard from you. We will work with you the best we can. We want to see your business succeed and we know our websites are a big part of this.